Price Each: £695 | Price Pair: £1195
Fitting Styles: IIC, CIC, ITE, ITC
Warranty: 5 Years
Technology rating
The Reach Custom 20 is the entry-level model in Rexton’s Reach Custom range, designed for those who want a personalised, discreet hearing solution at the most accessible price point. Custom-made from impressions of your ears, these hearing aids fit snugly inside the ear canal, providing comfortable all-day wear and natural sound in everyday listening situations.
At the heart of the Reach Custom 20 is Voice Stabiliser technology, which helps keep speech clear as background noise and speaker volume change. Instead of simply making everything louder, it focuses on maintaining balanced, natural voices — helping conversations stay easy to follow whether you’re at home, at work, or out socially.
The Reach Custom 20 includes Multi-Voice Focus, which continuously scans your surroundings to detect and prioritise speech. By focusing on voices while still allowing softer environmental sounds to remain natural, conversations feel clearer and more balanced without constant manual adjustments.
Voice Stabiliser works alongside this by keeping speech levels consistent, even when people speak more quietly or loudly. This helps reduce listening effort and prevents voices from becoming lost in background noise during everyday interactions.
In common daily environments — cafés, family gatherings, workplaces and social settings — these features help reduce strain while keeping speech understandable. Background noise is softened rather than removed completely, so surroundings still sound natural and comfortable.
The Reach Custom 20 supports smartphone connectivity through compatible devices, allowing audio streaming and app control. It is also designed to be future-ready, adapting to new wireless technology through updates where available.
Built with durability in mind, these hearing aids are tested to handle daily wear, moisture and active lifestyles, making them a reliable long-term solution.
With the Rexton app, users can adjust volume, personalise settings and access remote support from hearing care professionals without needing an in-person appointment. The devices come in discreet colours including black, brown and mocha, and in a range of custom in-ear styles to suit different preferences.
As the entry model, the Custom 20 does not include several advanced features found in higher technology levels, such as Auto Echo Reducer, Reverb Reducer, music enhancement settings, tinnitus sound therapies and OneMic Directionality. While premium models offer additional comfort in complex listening environments, the 20 still delivers dependable clarity for everyday use.
Most affordable model in the Reach Custom lineup
Discreet, personalised in-ear design
Clear speech support for daily conversations
Longer battery life than previous models
Durable construction for long-term use
App control with remote support access
Essential features without premium extras
The Reach Custom 20 offers a straightforward introduction to Rexton’s custom hearing technology, combining comfort, discretion and reliable everyday performance at an accessible level. It’s ideal for people who want a personalised solution that handles typical listening situations confidently without unnecessary complexity.
For wearers prioritising subtle design, ease of use and dependable clarity, it provides a practical and cost-effective starting point.
Other performance levels:
►Click here to view Rexton Reach Custom 80 hearing aids
►Click here to view Rexton Reach Custom 60 hearing aids
►Click here to view Rexton Reach Custom 40 hearing aids
►Click here to view Rexton Reach Custom 30 hearing aids
Need more support with Rexton Reach Custom 20?
Not sure if this is the right hearing aid for you? We’re here to help – with honest advice, personalised recommendations, and no pressure. Plus, we offer free home visits with no extra cost, so you can get expert support in the comfort of your own home.
For friendly, knowledgeable advice, just call us free on 0800 567 7721. Alternatively, you can fill in the form at the bottom of the page to request a callback with one of our experts or click on one of the buttons below to book a free appointment or home visit with a local audiologist today. Let’s find the right hearing solution – together.