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So What Precisely is The Service That We Offer?


Our advice over the phone or by email is both impartial and free. If you would like to purchase hearing aids then we believe our terms, prices, service and aftercare are second to none. Read on as we go into detail about the key 7 points and hopefully you will see why:

  1. Friendly Professional Service.
  2. National UK Coverage.
  3. Fully Qualified, Registered Hearing Aid Audiologists.
  4. Aftercare Included – For Life.
  5. Manufacturer’s Warranty Included.
  6. 60 Days Full Money Back Guarantee.
  7. Free Hearing Tests, Consultations and Quotes.

 

1. Friendly Professional Service.

This is not perhaps what most companies state as one of their key advantages but we do because we believe it is so important. All our hearing aid audiologists are understanding to both your needs and your expectations. Not only are we professional in our approach but we do it in a manner that is human and empathetic. Hearing loss impacts upon not only upon the individual but also those around them. We provide advice, guidance, support and also solutions, every step of the way.

2. National UK Coverage.

We have over 120 hearing aid audiologists that cover the whole of the UK and Ireland. In most areas we have 2 or 3 audiologists so wherever you are, we can help. Many of our hearing aid audiologists operate from shops and clinics but all are able to provide a home service at no cost.

3. Fully Qualified, Registered Hearing Aid Audiologists.

All our hearing aid audiologists are qualified and registered with the HCPC (Health and Care Professions Council). This industry is heavily regulated (rightly so) and you can rest assured that your hearing is in the hands of a qualified professional. Not only that, as we are not tied to any hearing aid manufacturer means we can provide the whole range of hearing aids commercially available.

4. Aftercare Included – For Life.

The prices include all testing, fitting and aftercare for the life of the hearing aids. This means there is nothing extra to pay for apart from consumables such as batteries. Hearing aids should last a minimum of 5 years and in many cases much longer. During the life of the hearing aids we will need to see you on many occasions to retest your hearing and to fine tune the hearing aids. This is all included in the price.

5. Manufacturer’s Warranty Included.

All our hearing aids come with a minimum of 2 years manufacturer’s warranty included in the price. Some of the higher technology instruments come with up to 5 years extended warranty included. Many companies charge extortionate prices for extended warranties – not us. If your aid doesn’t come with an extended warranty then we can provide this for just £50 per hearing aid per year.

6. 60 Days Full Money Back Guarantee.

This is what it says it is. If for ANY reason you are not satisfied then we will refund all monies paid up to 60 days after purchase. Some companies retain 10% or even more of the value of the instruments and they do it over a shorter period. If we need to change your hearing aids during this period then the 60 days starts all over again. You can’t say fairer than that can you.

7. Free Hearing Tests, Consultations and Quotes.

All our consultations are provided free of charge and without obligation. Hearing aids are a long term investment and you should never be rushed into a decision. We strongly recommend that if you have been recommended hearing aids then you should get a second opinion from us. If you suspect you may have a hearing loss or haven’t had your hearing tested for a while then we’ll be happy to provide a consultation, free of charge or obligation.

Author: Paul Harrison

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