Advice, support and aftercare from an audiologist you can trust
Our advice over the phone or by email is both impartial and free. If you would like to purchase hearing aids then we believe our terms, prices, service and aftercare are second to none. Read on as we go into detail about the key 7 points and hopefully you will see why:
1. Friendly Professional Service
This is not perhaps what most companies state as one of their key advantages but we do because we believe it is so important. All our hearing aid audiologists are understanding to both your needs and your expectations. Not only are we professional in our approach but we do it in a manner that is human and empathetic. Hearing loss impacts not only upon the individual but also those around them. We provide advice, guidance, support and also solutions, every step of the way.
2. National UK Coverage
We have over 120 hearing aid audiologists that cover the whole of the UK and Ireland. In most areas, we have 2 or 3 audiologists so wherever you are, we can help. Many of our hearing aid audiologists operate from shops and clinics but all are able to provide a home service at no cost.
3. Fully Qualified, Registered Hearing Aid Audiologists
All our hearing aid audiologists are qualified and registered with the HCPC (Health and Care Professions Council). This industry is heavily regulated (rightly so) and you can rest assured that your hearing is in the hands of a qualified professional. Not only that, as we are not tied to any hearing aid manufacturer means we can provide the whole range of hearing aids commercially available.
4. Aftercare Included – For Life
The prices include all testing, fitting and aftercare for the life of the hearing aids. This means there is nothing extra to pay for apart from consumables such as batteries. Hearing aids should last a minimum of 5 years and in many cases much longer. During the life of the hearing aids, we will need to see you on many occasions to retest your hearing and to fine-tune the hearing aids. This is all included in the price.
5. Manufacturer’s Warranty Included
All our hearing aids come with a minimum of 2 years manufacturer’s warranty included in the price. Some of the higher technology instruments come with up to 5 years of extended warranty included. Many companies charge extortionate prices for extended warranties – not us. If your aid doesn’t come with an extended warranty then we can provide this for just £50 per hearing aid per year.
6. 60 Days Full Money Back Guarantee
This is what it says it is. If for ANY reason you are not satisfied then we will refund all monies paid up to 60 days after purchase. Some companies retain 10% or even more of the value of the instruments and they do it over a shorter period. If we need to change your hearing aids during this period then the 60 days starts all over again. You can’t say fairer than that can you.
7. Free Hearing Tests, Consultations & Quotes
All our consultations are provided free of charge and without obligation. Hearing aids are a long term investment and you should never be rushed into a decision. We strongly recommend that if you have been recommended hearing aids then you should get a second opinion from us. If you suspect you may have a hearing loss or haven’t had your hearing tested for a while then we’ll be happy to provide consultation, free of charge or obligation.
Have any questions?
Call us free on 0800 567 7721 to speak to one of our audiologists who will be happy to help you with any hearing healthcare enquiries. Alternatively, you can watch our hearing aids and hearing healthcare videos below to discover more about who we are. You can also fill out the form further down the page to contact us with any questions you may have.
For a quick reference to the main topics surrounding hearing healthcare and our services, click on the link to our videos below.